Yes. Every cleaner goes through interviews, skill assessments, and a nationwide background check. We hire less than 10 percent of applicants to ensure only reliable, experienced, and detail-oriented professionals
join our team.
Yes. Every cleaning professional completes a nationwide background check as part of our screening and hiring process.
Yes, we are fully licensed, bonded, and insured for your protection and peace of mind.
You can provide a door code, leave a key in a secure location, or give entry instructions during booking. We will follow your directions exactly.
Yes, we offer move in and move out cleanings. This service includes inside cabinets, drawers, and appliances, along with detailed deep cleaning throughout the home to prepare it for new occupants.
Yes, we handle turnovers, linen changes, supply restocking, and flexible scheduling. We can also follow your host checklist to ensure a consistent, 5-star experience every time.
No, we do not offer laundry service at this time. If you need help with linens or towel changes for short term rentals, we are happy to handle those during turnovers.
Absolutely. Add extras during booking or message us afterward. We’ll confirm what’s possible based on time and scope.
Yes, we are pet-friendly. We only ask that you let us know about your pets in advance so we can ensure a smooth and safe experience for everyone.
Yes, we recommend keeping pets in a separate area during the cleaning. This helps keep your pets safe, protects our cleaners, and allows the cleaning to be completed efficiently.
Cleaning time depends on your home’s size, condition, and whether one or two cleaners are assigned. Most cleanings fall within a typical time range, and we are always happy to give you an estimate based on your home details before your appointment.
Most homes are cleaned by one or two professionals, depending on size, condition, and scheduling. Larger homes may require a team of three to ensure the cleaning is completed efficiently and to our quality standards. We assign the ideal team size based on your home details.
If your cleaner is running behind, we will notify you right away by text or email. Your service will still be completed in full based on the cleaning you booked, and we will never rush or cut corners due to timing.
Yes, we offer weekly, biweekly, every three weeks, and monthly cleanings. Recurring clients receive discounted rates and priority booking.
Yes. We do our best to send the same cleaner or team whenever possible. Availability or scheduling changes may occasionally require a different cleaner, but we will always notify you if a change is needed.
We price based on your home’s bedroom and bathroom count as well as square footage. Once you enter your home size on the booking form, your price is shown instantly before you schedule.
Your card is charged only after your cleaning is completed.
We accept all major credit and debit cards. Cash payments are not accepted.
Receipts are emailed automatically after your cleaning is completed. If you ever need another copy, we can resend it anytime.
Tipping is optional but always appreciated. You may tip in cash or ask us to add a tip to your card on file, and one hundred percent of tips go directly to your cleaner.
You can enter any voucher or coupon code during checkout. If you need help applying a code, just contact us and we will gladly assist as long as the promotion is valid.
Coupons can be applied at the time of booking. If you need a code applied afterward, contact us and we will assist if the promotion is still valid.
You can reschedule or cancel your appointment at no cost if you let us know at least 24 hours in advance. Cancellations made on the same day will incur a 79 dollar fee to compensate your cleaner. Recurring clients can pause or adjust their schedule anytime as long as the change is made before their next service date.
No, we do not require any long-term contracts. You can book a one-time cleaning or schedule recurring service without any commitments. We focus on earning your business through quality and consistency.
We do not offer refunds, but we are always happy to return and fix anything that was missed or not completed to your expectations. Your satisfaction matters, and re-cleans are always provided at no cost when needed.
If anything falls short of expectations, please let us know within 48 hours. We’ll send a team out to make it right (within a 7-day window).
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our Happiness Guarantee.
We protect your billing information using industry-leading security. Payments are processed through Stripe with AES-256 encryption and PCI-DSS Level 1 certification. Your full card number is never stored on our
servers.
Our standard cleaning covers kitchens, bathrooms, bedrooms, living areas, and common spaces. This includes dusting, wiping surfaces, sanitizing high-touch areas, vacuuming, mopping, and general tidying throughout your home. Deep-cleaning add-ons (such as inside appliances, cabinets, and baseboards) are available under Extras during checkout.
Yes, we serve most of Fairfax County and Northern Virginia including Fairfax, Chantilly, Centreville, Falls Church, Vienna, McLean, Tysons Corner, Great Falls, Burke, Arlington, Alexandria, Langley, Oakton, Aldie, Ashburn, and Gainesville. If you are nearby but not listed, just reach out and we will confirm availability.
Yes, we bring all professional cleaning products, tools, and equipment needed to clean your home thoroughly and safely.
Absolutely. Just request green or pet-friendly products during checkout and we’ll accommodate your preferences.
Yes, interior oven, fridge, and other appliance cleanings are available as add-ons under extras. Exterior appliance cleaning is included in every service.
For safety and liability reasons, we don’t clean biohazards, mold, high or unstable surfaces, or move heavy furniture. If you’re unsure about a specific task, just ask — we’re happy to clarify.
During your cleaning, our team follows a detailed checklist to ensure consistent quality in every room. You do not need to provide supplies or be home. If you are home, you are welcome to relax while we work around you.
A quick pickup of personal items allows your cleaner to focus fully on detailed cleaning instead of decluttering.
No, you don’t need to be home. Most clients simply provide a door code, key, or entry instructions. Whatever you’re comfortable with works for us, and we’ll take care of the rest.
Booking takes less than a minute. Just select your home’s bedroom and bathroom count, square footage, preferred service, date, and any extras through our online booking form. It’s simple, fast, and fully online.